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Equality Advisory Service replacing the EHRC helpline

Equality Advisory Support Service

The Government has commissioned a new Equality Advisory Support Service (EASS) to replace the EHRC Helpline.  The EHRC Helpline is closed from 24th September and can no longer be contacted for new enquiries by phone, letter or email. EASS will be open from 9am on 1st October:

Following a procurement process carried out under EU rules, the contract to provide the EASS has been awarded to Sitel. Sitel will work with Disability Rights UK, the Law Centres Federation, Voiceability, the British Institute of Human Rights and the Royal Association for Deaf People.

The new service is aimed at individuals who need more expert advice and support on discrimination than advice agencies and other local organisations can provide. It will give bespoke advice to individuals across the whole of Great Britain on discrimination issues. It will explain legal rights and remedies within discrimination legislation, across the three nations. It will explain options for informal resolution and help people to pursue them. It will refer people who cannot or do not wish to go down this road to conciliation or mediation services. It will help people who need or want to seek a legal solution by helping to establish eligibility for legal aid and if they are not eligible, to find an accessible legal service or to prepare and lodge a claim themselves. The EASS will work collaboratively with the organisations from whom it receives referrals and where the individual consents, let them know the outcome of cases they refer. The new service will work closely with EHRC, referring on potential test cases and sharing information to inform the EHRC’s wider work on equality.

Contact the Equality Advisory and Support Service (EASS)

The contact numbers for the new service are:

Phone: 0800 444 205
Textphone: 0800 444 206

Opening hours:

09:00 to 20:00 Monday to Friday
10:00 to 14:00 Saturday
closed on Sundays and Bank Holidays

Post: FREEPOST Equality Advisory Support Service FPN4431

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