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Who are we?

We offer services and support for relatives, friends and neighbours who have a caring role. The caring role may be because a loved one is elderly, has a disability, long term health condition, mental ill health or substance misuse.

For example, you might be speaking up for someone, going to appointments with them, or helping them to stay safe.

To register with Carers Hub Lambeth you must be either (or both):

  • Living in Lambeth
  • Caring for someone who lives in Lambeth

Carers Hub Lambeth is delivered by Help for Carers and by a Carers Development Worker based at Lambeth Mencap.  Our Enquiry Line is run by Age UK Lambeth.

Every carer’s situation is unique and we aim to tailor support to meet your needs. The Carers Hub has a range of services and events for carers.

  •  An enquiry line which you can call from Monday to Friday, 9am-5pm, to get up-to-date information and reach our services
  •  In depth advice and support to help with any challenges you may face as a carer
  • Newsletters and a website with the latest information from the Hub
  •  Regular chances to meet other carers and network at Carers Forums, social events and peer support groups
  •  Specialist help for carers under 18 (young carers), carers supporting someone with a learning disability and carers supporting someone with mental health needs.

Telephone the Enquiry Line to access support on 020 7346 6800 (Monday - Friday, 9am - 5pm)

Email: connect@carershub.org.uk

Download our leaflet here: http://www.carershub.org.uk/files/carershubleaflet2016newlogo.pdf

Donating to Carers Hub Lambeth

If you would like to donate to Carers Hub Lambeth, you can do this by donating to the registered charity Help for Carers (which runs Carers Hub Lambeth) and writing a note with your donation saying you would like the funds to be allocated to Carers Hub Lambeth.

We have a fundraising page on the website Just Giving: https://www.justgiving.com/souththamescrossroads/donate

To discuss a donation, please email enquiries@helpforcarers.org.uk or phone 020 8648 9677.

You can also donate by writing a cheque made out to 'Help for Carers' and sending it to:

Help for Carers
The Vestry Hall, London Road
Mitcham, CR4 3ND


The Independent Living and Carers Partnership

Carers Hub Lambeth is a partner in the Lambeth Independent Living and Carers Partnership (ILCP). The ILCP is made up of four local charities: Age UK Lambeth, DASL, Help for Carers and Lambeth Mencap, working also with Royal Association for Deaf People (RAD).

The ILCP offers a wide range of services to: older people, people with physical and sensory impairments, adults with long term illnesses and carers, including young carers.

Who is the ILCP for?

The ILCP provides services to:

- older people (aged 55+)

- disabled people including adults with learning disabilities and people with physical and/or sensory impairments

- adults with long term health conditions

- all carers including young carers (aged 5 - 18)

You can download a leaflet introducing the ILCP here:  ILCP_Leaflet_Colour_final_version.pdf

What services does the ILCP provide?

The ILCP provides a range of services including:

- A comprehensive information and advice service on a wide range of subjects including benefits, pensions, health and social care, housing, transport and mobility.

- Issue-based Professional Advocacy to support people in accessing community care, health and housing services, dealing with financial and family problems and being safe from abuse.

- The Direct Payments Support Servicedelivering advice, support and training for people who wish to use Personal Budgets to arrange their own care and support.

- Specialist services for carers through the Carers Hub Lambeth

- Community development work, advice and support work delivered by the lead partner organisation with expertise in working with each of the main client groups

Which organisations are involved in the ILCP?

The ILCP brings together a number of voluntary sector services previously delivered through Lambeth Resolve, the Carers Hub Lambeth, South Thames Crossroads Young Carers Project, DASL’s Direct Payments Support Service and Lambeth Mencap’s Carers Development Worker into a new partnership.

The Independent Living and Carers’ Partnership includes four local organisations with a track record of working together to deliver services to these client groups, commissioned by Lambeth Council:

- Age UK Lambeth has been appointed by Lambeth Council to lead the consortium

- Disability Advice Service Lambeth an independent Disabled People’s Organisation working with disabled people and also with older people and carers in Lambeth

- Crossroads care South Thames a charity set up to relieve the stresses experienced by carers of children and adults who have care needs as a result of disability, illness or age, through the provision of community based support. 

- Lambeth Mencap, an established voluntary organisation which provides a range of services to service users with learning disabilities and their families and carers.

The broader partnership also includes the Royal Association for Deaf People (RAD), a Deaf-led organisation which promotes the welfare and interests of Deaf people and believes that Deaf people should receive the same access and opportunities as hearing people.

Where is the ILCP based and how can I contact it?

The Partnership is based at ‘we are 336’, 336 Brixton Road, London SW9 7AA with outreach services and activities in other community venues across Lambeth. At the end of March 2015, Carers Hub staff previously based at Woodlawns in Streatham moved to We are 336 to join colleagues who are working on the new service.

we are 336 is an established hub for voluntary sector services for disabled people which is owned and managed by the charity Lambeth Accord. 

For general enquiries about ILCP services your first point of contact is the ILCP Enquiry Line which is managed by Age UK Lambeth:
Telephone: 020 7346 6800 (Monday - Friday, 9am - 5pm)

How will the ILCP help Lambeth citizens?

The Partnership has been created to assist Lambeth Council in meeting six high level outcomes:

- People are healthier for longer.
- Vulnerable children and adults get support and protection.
- Older, disabled and vulnerable people can live independently and have control over their lives.
- All Lambeth communities feel they are valued and are part of their neighbourhoods.
- People achieve financial security.
- All young people have opportunities to achieve their ambitions.

How was the new service developed?


In 2014/2015, Lambeth Council worked on a Steering Group with the organisations commissioned to provide the new services - DASL, Age UK Lambeth, Lambeth Mencap and South Thames Crossroads - to ‘co-produce’ the new service. Healthwatch Lambeth, Certitude and NHS Lambeth were also involved in the Steering Group.

The new service is based on what service users and other stakeholders have told us through ‘co-production’ events and surveys which took place between April and June 2014 and is also helping the Council to meet the needs arising from the introduction of the Care Act in April 2015.

During the ‘co-production’ phase, DASL worked hard to ensure that the voices of its members and service users were listened to. We wanted to hear from as many disabled and older people and carers as possible, whether they use the current services or might want to use the Social Care Hub in the future. We also wanted views and ideas from organisations, professionals and members of the public.

The Steering Group organised a variety of different workshops, focus groups and forums and public meetings as well as two on-line surveys for service users and for stakeholder organisations.

There were special sessions with:
- Carers, through the April Carers’ Hub Lambeth Forum
- Carers for Adults with Learning Disabilities
- Carers for Adults with Mental Health Problems
- Young Carers (with their parents) and Young Adult Carers
- Carers for People with Dementia
- Disabled People
- Older People
- Deaf People
- Stroke Survivors
- Lambeth Mencap People’s Rights Group

There were also three public meetings in June 2014 at ‘We are 336’, Tate Library Streatham and Lambeth Town Hall for anyone interested in the Social Care Hub to come and find out more and give their views. The Carers Hub Forums in December 2014 and March 2015 and the DASL AGM in December 2014 were also used to update current and potential son developments.

The Steering Group looked carefully at the feedback people gave us about the services they wanted the new Hub to provide. The key messages were:

Key principles
* One place for services
* “Tell my story once only”
* Continuity of staff – not always dealing with someone different
* Not just generalist staff but:
- people with specialist roles (Advocacy,Direct Payments)
- people with specialist knowledge of working with particular client groups
* Pressure/prevention - Getting services to people in time
* Good communication suited to the needs of different groups (eg people who are deaf or visually impaired; or with aphasia or learning disability)

Key services
* Information
* Advice – especially on benefits, money and community care
* Advocacy
* Activities and opportunities for socialising
* Someone to talk to including counselling, peer support and befriending
* Respite/breaks for carers
* Housing, employment and transport-related support
* Opportunities for education (especially for young carers) and learning new skills (eg IT)
* Policy/campaigning work – supporting the voice of disabled and older people and carers

If you need more information about the Independent Living and Carers Partnership, please contact the ILCP Enquiry Line at Age UK Lambeth.

Telephone: 020 7346 6800 (Monday - Friday, 9am - 5pm)